Last Updated: April 5, 2025
Welcome to Mai Ho! These Terms and Conditions govern the use of our website and services, and we ask that you read them carefully before accessing or using our services. By accessing or using our website, you agree to comply with these terms. If you do not agree to these terms, please refrain from using our website.
1. Introduction
By accessing or using the Mai Ho website, you agree to be bound by these Terms and Conditions. If you are using the website on behalf of an organization, you are representing that you have the authority to accept these terms on behalf of that organization. If you do not agree to these Terms, do not use our website.
We reserve the right to modify these terms at any time, and it is your responsibility to check for updates regularly. Continued use of the website after changes will constitute acceptance of those changes.
2. Use of Our Services
Mai Ho provides customers with access to a wide range of vegan food products and delivery services. Our website is intended for personal, non-commercial use. You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.
Prohibited Use:
- You agree not to engage in any unlawful activity or behavior that could harm or disrupt the website, services, or other users.
- You may not interfere with the security or operation of the website, nor may you attempt to gain unauthorized access to any data or systems.
3. Account Registration and Security
To access certain features of the website, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
If you believe your account has been compromised, you must immediately notify us and change your account credentials.
4. Ordering and Payment
By placing an order on our website, you are making an offer to purchase a product subject to these Terms and Conditions. We reserve the right to refuse or cancel any order at any time, for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.
All prices on the website are in GBP (British Pounds) and are subject to applicable taxes. Payment for orders is due at the time of order, and you must provide valid payment details at checkout. We accept various payment methods, and all payments are processed securely.
5. Delivery and Shipping
We offer delivery services for our vegan food products. Delivery charges and estimated delivery times are provided at checkout. While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by factors beyond our control, such as weather conditions, third-party shipping delays, or other unforeseen circumstances.
Delivery Issues:
- If you experience any issues with your order or delivery, please contact us as soon as possible so that we can resolve the issue.
6. Returns and Refunds
We want our customers to be satisfied with their purchases. However, due to the nature of the products, we do not accept returns or exchanges unless the product is damaged, defective, or incorrect. If you receive a damaged or incorrect order, please contact us within 7 days of receipt so that we can provide a refund or replacement.
Refunds are processed to the original payment method used for the order.
7. Intellectual Property
All content on the Mai Ho website, including but not limited to text, graphics, logos, images, and software, is the property of Mai Ho or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from the website without prior written consent from Mai Ho.
8. Limitation of Liability
To the fullest extent permitted by law, Mai Ho and its affiliates, employees, agents, and suppliers are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the website or services. Our liability is limited to the amount paid by you for the specific product or service that caused the damage.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts located in London, United Kingdom.
10. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review these terms periodically to stay informed about any changes.