At Mai Ho, we strive to make your experience as convenient and seamless as possible. We understand that busy lifestyles often leave little time for meal preparation, which is why we offer fast and reliable delivery services, bringing fresh, delicious vegan meals right to your doorstep. Whether you’re at home, at the office, or anywhere in between, you can count on us to deliver the perfect meal when you need it most.
Delivery Areas
Currently, we deliver to all areas within the United Kingdom, focusing on both urban and suburban locations. We are constantly expanding our delivery zones to ensure that more people can enjoy our plant-based meals. If you are unsure whether we deliver to your area, please feel free to check on our website or contact us directly – we’re happy to assist you!
Delivery Times
We understand the importance of timely delivery. Our meals are freshly prepared and delivered with care to ensure that they arrive at their best. We offer flexible delivery windows to fit your schedule, allowing you to select a convenient time for your meal delivery.
Our standard delivery times are from 12 PM to 8 PM, Monday through Friday. You can select your preferred delivery time at checkout, and we’ll make every effort to accommodate your needs. For special delivery requests or if you need a specific delivery time, please don’t hesitate to reach out to us, and we’ll do our best to make it work.
Order Processing and Delivery Timeframes
Once you place your order, we begin preparing your meals with the utmost care to ensure the highest quality. Depending on the size and complexity of your order, deliveries typically take between 24-48 hours from the moment your order is confirmed.
- Same-Day Delivery: In some cases, we may offer same-day delivery for orders placed before 10 AM. Please check availability in your area at the time of ordering.
- Pre-ordering: If you know you will need a meal at a specific time, you can pre-order your meals for the date and time of your choice.
Delivery Charges
We believe in transparency, so you’ll always know exactly what you’re paying for. Delivery charges are calculated based on the distance from our kitchen to your location, as well as any applicable discounts or promotions. During the checkout process, you’ll be provided with an estimate of the delivery cost before finalizing your order.
Free Delivery: We offer free delivery on orders over a certain value – be sure to check for our latest free delivery offer, which may vary depending on your location and total order amount.
How It Works
- Browse the Menu: Explore our delicious range of vegan dishes available for delivery. From hearty main courses to light salads, there’s something for everyone.
- Add to Cart: Select the items you’d like to order, and once you’re happy with your choices, proceed to checkout.
- Select Delivery Time: Choose the most convenient time for your meal to be delivered. We offer a range of options to fit your schedule.
- Payment: Securely pay for your order through our easy-to-use online payment system. We accept all major payment methods, including credit/debit cards and digital wallets.
- Wait for Your Meal: Once your order is confirmed, we’ll prepare your meals and deliver them right to your door.
Delivery Tracking
We want to keep you updated throughout the delivery process. After placing your order, you will receive an email with an estimated delivery window and tracking information so you can track your meal in real-time. We also send out reminders and updates in case of any unexpected delays.
Packaging and Sustainability
At Mai Ho, sustainability is at the core of everything we do. All of our delivery packaging is eco-friendly, designed to minimize waste and reduce our environmental impact. We use recyclable materials and ensure that our food is kept fresh during transit without compromising on quality or sustainability. From the box your meal comes in to the utensils we include, we are committed to reducing our carbon footprint and promoting responsible practices.
Delivery Issues and Customer Support
In the rare event that there is an issue with your delivery – whether it’s a delay, missing item, or any other concern – we are here to help. Our customer service team is available to assist you with any questions or problems. Simply contact us via email, phone, or live chat, and we’ll do our best to resolve the issue as quickly as possible.
We pride ourselves on offering top-notch customer service and aim to make every delivery experience a positive one.